Opal Cartilage Earring: Titanium Helix Conch Labret Stud

• RETURN

  Our return policy lasts for 30 days. If it is more than 30 days from the date of signing your order after purchase.

  
  

  Unazfortunately, we are unable to provide you with return/refund or exchange services.

  
  

  Any return or exchange request must be contacted with our customer service team in advance and qualified. Any item sent back without communication will not be accepted.

  
  

  To qualify for return, your item must be unused and uninstalled and in the same condition as when you received it, and it must also be in its original packaging and contain all accessories.

  
  

  If the returned items are defective or lack of accessories or man-made damage. We have the right to reject your return/refund or exchange request.

  
  

  If you don’t like the item after receiving it, please don’t try to install it or use it. Avoid secondary use of items and damage to items during installation, which may affect your return/refund or exchange eligibility.

  
  

  We have a complete quality inspection system. We will check at least three times from the factory to the delivery to ensure the correctness and high quality of the products we send.

  
  

  Customized products and gift cards are not returned.

  
  

  REFUND

  Once we receive and check your returned items, we will send an email to the mailbox reserved in your order to notify you that we have received your returned items, and we will also notify you of the approval or rejection of your refund.

  
  

  If your refund request is approved, we will process your refund in a timely manner and automatically provide a refund to your credit card or original payment method within 5 working days.

  
  

  After the refund is successfully processed, a successful refund email will also be sent to inform the customer that we have successfully processed your order refund.

  
  

  If your order includes additional transportation costs, such as expedited transportation costs, we will directly deduct the corresponding costs, and the refund amount will not include the original shipping cost of the order.

  
  

  Your refund may take some time to be formally approved, which is usually announced in a timely manner.

  
  

  If we inform you that the refund has not been posted more than a week after the successful refund, please contact your credit card company or paypal to confirm the exact posted time of the refund.

  
  

  If you still haven’t received the refund and have contacted the bank or paypal, please contact our customer service team for help, and we will handle it properly for you.

  
  

  EXCHANGE

  If the items you receive are defective or damaged, we will replace them free of charge, excluding man-made damage.

  
  

  We will judge whether it is necessary to replace the parts or the whole item according to the evidence of defects or damages provided by you.

  
  

  If we decide to replace the entire item, it must be unused and not installed and in the same condition as when you received it and contain all accessories, and it must also be in the original packaging.

  
  

  To qualify for replacement, please contact our customer service team to communicate your problems and provide evidence.

  
  

  Customers can also choose to exchange goods directly, for example, they find that they prefer a certain product after receiving the goods.

  
  

  We will choose to refund or charge the difference according to the price of the new items selected by the customer.

I’m a great place to add more information about your shipping methods, packaging, and cost.

Shipping policy

SHIPPING/DELIVERY

We are not responsible for delays that are unforeseen and/or solely caused by the courier, such as carrier delays, weather delays or international customs inspection delays are beyond our control; once shipped, we are not responsible for the delivery time.

It is the customer’s responsibility to pay any customs fees, import duties or taxes that may be imposed by your country’s customs authorities.

At present, all Accsori’s orders are shipped from China, and in the future, overseas warehouses may be developed for delivery, so that customers can receive items faster.

SHIPPING TIME

Normally, our order processing period takes 5-8 business days to ship.

Orders in stock will be dispatched the same day or the next day.

Normal Standard Shipping will take about 10-20 business days.

Fast Commercial Shipping will take about 5-8 business days.

Depending on the destination country of the shipment, there may be slight deviations in transit times.

Above shipping times excluding order processing period.

CANCEL ORDER

Once the Order/Product has been dispatched, the order cannot be cancelled or amended.

Customers can only wait for the Order/Product to arrive and sign for receipt before contacting our customer service team for assistance.

Unshipped orders support unconditional cancellation of orders.

ORDER/SHIPPING/DELIVERY CONFIRMATION

Customers will receive our order confirmation email immediately after purchase, which contains information such as your delivery address and items. Once the customer receives the email, it indicates that the purchase has been successful.

Immediately after delivery, we will send an order-delivered email to the mailbox reserved in the customer’s order information. The email contains the name of the logistics company responsible for transportation/item information/logistics tracking number/logistics tracking address.

CONSUMERS ONLY

Accsori only sells and ships products to end-user customers, if we suspect that you are purchasing products with the intention of purchasing them for business or professional purposes / are not a genuine customer or are attempting to exercise your right of cancellation in any unlawful manner. We reserve the right to refuse or cancel your order.

In such cases, Acccsori shall notify the Customer by email that their order is not accepted and shall also issue a refund for the non-accepted order